Tired of endless hold times for your IT support desk?
When your business faces an IT problem, waiting days for a response from your IT team is not a good sign. Not knowing the status of your tickets, feeling out of the loop, and feeling unsupported is also frustrating.
Imagine how smooth operations would be if your outsourced IT support desk team were as reliable as flipping a light switch.
No mysteries, no endless waits — just prompt, caring support.
Expert IT support desk right when you need it
Here at Version2, LLC, our IT service desk support analysts make the concept of 'always ready to support' a daily reality. Our team is proud of our first-contact resolution rate.
Our IT support team responds in an average of under 30 minutes, and 90% of IT issues are resolved on the same day.
Our local, US-based team not only understands your challenges but also cares deeply about solving them.
And because we believe support should be seamless, part of our IT support desk services include real-time access to ticket progress through our user-friendly portal.
What does an IT service desk support team do?
It is crucial to keep your business running smoothly, all the time. That is why the IT support desk was created.
They are your go-to team for any tech problem, large or small, ensuring these issues do not knock your day off track.
What is the real benefit of having our IT service desk support analysts? You get to focus on what you do best — improving your business operations — while our team handles the tech troubles.
How Version2 delivers unmatched IT support
Our IT support team prides itself on understanding more than just the technical side of things — they get business.
That is why we go beyond just answering calls. We anticipate the challenges you might face and tackle them before they become problems.
Our all-star team is right here in the US, ready to support you day or night, even on holidays.
We also ensure that when you turn on your system and log in, everything works just like it should. This is all part of our IT support desk service commitment to making your tech as reliable and stress-free as possible.
Why Version2 is your go-to for IT support
When you partner with Version2, you get a team that jumps into action the minute you call. We are thorough, ensuring your issue does not just get a quick fix but a lasting solution.
- Contact us anywhere you like: You can reach out to our IT support team via a phone call, email or ticketing portal.
- Deep local knowledge: Our US-based team is familiar with the Chicagoland business environment, making our IT support desk services not only effective but also relevant.
- Stellar retention: With a 99% customer retention rate, our history speaks to our commitment.
Hear directly from our clients
AJM&A, our loyal client for over 15 years, is one of the many who have experienced the full strength of our commitment.
When they needed a major network and security upgrade, our team was there every step of the way. We clearly laid out all the options, provided multiple solutions, and smoothly implemented the system they chose.
Version2's customer service and tech support are top notch. I wouldn't trust anyone else with our IT system. Thanks to the whole Version2 team for everything you've done for us.”
Experience first-hand how we handle your calls!
Get in touch to see how our proactive IT support desk can free you up to focus more on what matters — your business growth.
We are here, always ready to make technology work for you, not against you.
